After Irma (Post Hurricane Information)
Useful Information and Links:
For assistance or if you have been impacted by Hurricane Irma, people can call the Volusia County Citizen Information Center at 866-345-0345.
To Report Price Gouging Call 1-866-9-No-Scam or 1-866-966-7226.
Power outages should be reported to the appropriate provider:
FP&L: www.fpl.com, 800-468-8243
Duke Energy: www.duke-energy.com, 800-228-8485
New Smyrna Beach Utilities: www.ucnsb.org, 386-427-1366
Clay Electric: www.clayelectric.com, 888-434-9844
FEMA Individual Assistance Approved for Volusia County
Volusia County residents whose primary residence sustained damages from Hurricane Irma, who are not covered by insurance or who are underinsured, are now eligible to register/apply for Individual Assistance from FEMA.
If your primary residence was damaged and you have insurance, call your insurance company to file an insurance claim as FEMA will not duplicate assistance for losses covered by insurance. You may still be eligible for assistance from FEMA for damages not covered by your insurance.
Registering/applying is your first step in getting disaster assistance. If eligible, disaster assistance can pay for uninsured or underinsured home repairs, temporary housing, personal property and other needs through its programs.
You can register/apply online at www.DisasterAssistance.gov, or by calling FEMA toll free at 800-621-FEMA (3362). Applicants using 711 or Video Relay Service may also call 800-621-3362. Applicants who are deaf, hard of hearing or have a speech disability and a TTY, please call 800-462-7585. Multilingual operators are available.
The registration/application process takes approximately 15-20 minutes. Before calling or going online to register/apply, having the information below will help to speed up the process:
- Social Security number
- Telephone number where he/ she can be reached
- Address of the damaged property
- Current mailing address
- Brief description of disaster-related damages and losses
- Insurance information
- Bank account address and information
Residents with damages are encouraged to register/apply as soon as possible.
Volusia County Schools Remain Closed Thursday and Friday; Schools to Reopen Monday, September 18
All Volusia public schools will remain closed Thursday and Friday, September 14 and 15, due to Hurricane Irma and will reopen Monday, September 18. All extra-curricular activities, and athletic practices and competitions are cancelled until Monday.
By remaining closed this week, it will provide time for repairs to schools, the return of families and employees who may have evacuated, and restoration of utilities. Currently, only 78% of east side schools have power and 53% of west side schools have power. Preliminary inspections indicate no catastrophic damages to schools; however, there is some roof damage and water intrusion at several schools.
A Connect-ED message will be sent to notify all families and employees of the closure. A recorded message on the district’s main phone lines at (386) 734-7190, 255-6475, 427-5223 and 860-3322 will have updated information, as well as the district’s website at www.volusia.k12.fl.us. Follow Volusia County Schools on Facebook and Twitter for the latest school-related updates.
Daytona State College will remain closed through Wednesday, Sept. 13, with all classes – including online – and activities cancelled.Students, faculty and staff will have additional time to prepare for a safe return. To hear a recorded message regarding the college’s closing and resumption of operations as determined, you may call (386) 506-4357.The college will reopen as soon as possible.
Hurricane Irma Update 24
City and agency updates
7th Judicial Circuit
All courthouses in the 7th Judicial Circuit will remain closed
Wednesday, Sept. 13. The 7th Judicial Circuit serves
Volusia, Flagler, Putnam and St. Johns counties.
Most court operations will remain suspended, but first appearances will
resume at 8:30 a.m. Wednesday.
This order affects the Kim C. Hammond Justice Center in Bunnell, the
Volusia County Courthouse in DeLand, the S. James Foxman Justice Center
in Daytona Beach, the two Volusia County Courthouse Annexes in Daytona
Beach and New Smyrna Beach, the Putnam County Courthouse in Palatka, and
the Richard O. Watson Judicial Center in St. Augustine.
During this emergency, all court deadlines will be extended and all
scheduled court hearings will be rescheduled when court resumes.
Updates on schedules for judges will be posted on their web pages, as
information becomes available.
Updates will also be posted on http://www.circuit7.org and the Twitter
Daytona State College
The college is closed through Wednesday, Sept. 13.
Normal Votran service with any necessary detours were implemented
Tuesday, Sept. 12, without fares. This includes SunRail routes, night
routes, and flex service in New Smyrna Beach. Route 5 is operating with
detours due to road conditions. For more details, visit www.votran.org.
Daytona Beach Shores
There is no change in residential garbage collection. The city is
running a day behind on commercial front load and roll-off; staff will
work to catch up before Friday.
Waste Pro has resumed trash collection; haulers are picking up
collections scheduled for Monday. The rest of the week will continue as
roll to the next day. Tuesday’s collection will be on Wednesday.
Wednesday’s collection will be on Thursday. Thursday’s collection will
be on Friday, ending with Friday’s collection on Saturday. This
collection is for household waste only and regular yard waste. Yard
waste is limited to 16 bags or manageable bundles. Items that fell
during the storm can be bagged and bundled as normal yard waste if it is
smaller and falls within the limit.
Storm debris should be taken to the curb; it will be collected at a
later time. Storm debris should be separated into piles of vegetation
and construction/demolition debris, which includes shingles and
Deltona Water and City Hall administrative offices are closed Tuesday.
The offices may reopen Wednesday if power is restored. Most city parks
are still closed. They will reopen as staff gets them cleaned. The gym
at Wes Crile opened at 10 a.m. Tuesday, and the Splash Pad will open at
noon Tuesday. The Dewey O. Boster Sports Complex is open; the complex
has a playground and lots of green grass for families to play on. The
Deltona Community Center and the Volusia County Council on Aging
(including Meals on Wheels services) are closed Tuesday. Lakeshore Drive
is impassible with multiple downed trees and power lines.
Deltona water is safe to drink, and there are no boil water notices in
The traffic lights at several intersections do not have power; city
staff has placed stop signs at these locations. Drivers must look for
these temporary stop signs. Treat any non-powered traffic light
intersection as a four-way stop sign intersection.
The City of Deltona follows the curfew rules set by the Volusia County
Sheriff’s Office, which is currently from 10 p.m. to 6 a.m.
Several roads in Deltona are fully or partially blocked with trees
and/or power lines. Please don’t hinder city or utility crews who have
already begun the cleanup process.
The city’s Citizen Information Center is open. Residents with general
storm-related questions can call 386-878-8511. To report downed trees or
blocked roads, call Deltona Public Works at 386-878-8950. Report issues
related to water lines or Deltona Water at 386-575-6800.
New Smyrna Beach
The Community Information Center is open from 8 a.m. to 5 p.m.
Residents may call 386-424-2113 or 386-424-2114.
Call the Utilities Commission of New Smyrna Beach at 386-427-1361 with
City Hall and the CRA/Economic Development Office are closed today,
The city has canceled these events:
· City Commission meeting scheduled for Sept. 12 (it has been
tentatively rescheduled for 6:30 p.m. Sept. 19)
· Pre-application meeting scheduled for Sept. 13
· Historic preservation meeting scheduled for Sept. 13
· TPO State Road 44 alternative intersection design meeting
scheduled for Sept. 14
· Miracle League groundbreaking scheduled for Sept. 19
Waste Pro will pick up trash on the regular schedule. Customers who
missed the Monday pickup will have regularly scheduled pickup on
The storm debris pickup date will be announced on Facebook and the
city’s website, www.cityofnsb.com. Debris should be placed at the
Oak Hill City Hall is operating during normal business hours, 8:30 a.m.
to 5 p.m.
Normal waste collection will begin Thursday, Sept. 14. Residents are
asked to separate storm debris from regular household trash.
The Town of Pierson remains under a boil-water notice.
The city has set up a cellphone charging station for residents in Town
Center, 975 Central Ave., Palm Coast. The park also has free Wi-Fi for
residents to conduct business and check in with family, employers and
Holland Park is open with power and functional bathrooms. Please take
your family there and enjoy some outdoor time. There is no Wi-Fi at
With thousands of residences in Flagler County still without power,
wastewater system issues are the city’s No. 1 problem. About 40
percent of the city’s PEP tank homes still have no power.
· The wastewater sewer system can’t work properly without power
– and it’s been inundated with stormwater flooding. Twelve tanker
trucks are pumping out the pump stations to help keep the pipes flowing
toward the wastewater plant. Employee teams are taking generators to PEP
tank homes to pump down individual PEP tanks. Technicians will get to
residents as quickly as possible; they have a high volume of work orders
and ask residents to be patient.
· If sewage backs up in your toilet or shower, immediately stop
putting water down the drain. This means no flushing, no laundry, and no
using water in the sink or shower. Call Customer Service at
386-986-2360; staff will put in a work order.
· All residents, whether they have power or not, are asked to
limit their water use while the entire wastewater system is taxed. This
applies to all residents, whether you’re on the gravity sewer system or
a PEP tank.
· If your power is restored and your PEP alarm sounds, call
Customer Service at 386-986-2360. But also do the happy dance because
your pump is going to start working!
City Hall is still closed because there is no power. The Utility Office
is also closed. Call Customer Service at 386-986-2360 if you need to
reach staff. The offices will reopen as soon as power is restored. City
employees are working at offices with generators, but their work is
mainly focused on storm response right now.
The Frieda Zamba Swimming Pool, Palm Harbor Golf Club and Palm Coast
Tennis Center are still closed. The tennis center may reopen Thursday —
and also to kick off Senior Games with pickleball singles at 9 a.m.
Thursday at Holland Park.
Regular garbage and recycling service by Waste Pro will resume Tuesday,
Sept. 12. Be patient as road conditions may hinder Waste Pro’s efforts
to complete routes.
· It may take several passes through Palm Coast to pick up all the
vegetative and construction debris generated by Hurricane Irma. This
process is expected to take several weeks.
· Don’t pile vegetative debris on your water meter box, your sewer
cleanout cap or your PEP tank lid. All are near the front property
corner. The city may need access to these systems during storm
If you have property damage, hire a licensed contractor – All
contractors other than for debris removal and landscaping/tree removal
are required to have a license. Ask to see the license. Also, get a
written estimate and contract before the work starts. Ask to see a copy
of a license of any company you consider hiring to perform repairs or
check the state website at https://www.myfloridalicense.c
check locally licensed contractors, you may check the Flagler County
website at http://flaglercounty.org/index
reopens, the City of Palm Coast Building Division would be pleased to
assist you in looking up information and providing advice on how to
choose the right contractor. The number is 386-986-3780.
Flagler County Emergency Management is posting storm information at
www.flaglercounty.org/irma. Tune in to the county’s partner radio
station, WNZF, at 1550AM and 106.3FM; and the Flagler Radio App
worldwide. The Flagler County Emergency Operations Center call-in center
number is 386-586-5111.
Zello Walkie App: itunes.apple.com/us/app/zello-walkie-talkie/id508231856?mt=8
- For more information, please click HERE
Governor Scott has taken the following action to expedite fuel delivery:
- Governor Scott has directed state police to escort fuel delivery trucks so they can quickly deliver fuel to gas stations along evacuation routes. This includes the Florida Keys, where police evacuation escorts have been offered to identified gas station employees so gas stations can stay open as long as possible.
- Governor Scott has rescinded all weight and driver restrictions for highways so water, food, fuel and emergency supplies can be quickly brought to Florida.
- Following a request from Governor Scott, the same restrictions have been waived in Georgia, Alabama, South Carolina and North Carolina.
- Governor Scott has spoken with President Donald Trump, Vice President Mike Pence, FEMA administrator Brock Long, Department of Energy Secretary Rick Perry, Environmental Protection Agency Administrator Scott Pruitt, and Department of Transportation Secretary Elaine Chao about waiving rules and regulations to get gas into Florida quickly.
- The Environmental Protection Agency (EPA) has approved an emergency fuel waiver at the Governor’s request which will allow more fuel to quickly enter the state.
- All Florida ports are operational and are prioritizing fuel shipments.
- The state has worked with fuel suppliers to identify excess fuel in the Western Panhandle to potentially arrange escorts to ensure that there is fuel supply where needed for evacuations.
- Emergency fuel contractors have secured 1.5 million gallons of fuel for initial delivery and confirmed that additional fuel supply is on standby for future deliveries.
- The state is working to identify other fuel ships that can be diverted to Florida ports for fuel supply.
- There is currently a fuel ship in route from a refinery in Mississippi to the Port of Tampa for resupply. The Governor has directed the State Emergency Response Team to arrange a military escort into the port. This is in addition to a ship currently in Tampa that is unloading more than 300,000 barrels of fuel to resupply gas stations in the evacuation zones.
- The Department of Financial Services and the Office of Insurance Regulation (OIR) has activated its internal Incident Management Team (IMT) for coordination of activities related to Hurricane Irma and is preparing to respond to deployments as needed, and prepared to order property insurers to submit claims information from Hurricane Irma.
- Additionally, in response to the Governor’s Office Executive Order, OIR has notified all entities writing health insurance in the state of their statutory obligation to allow for early prescription refills. OIR is also coordinating with the Agency for Healthcare Administration and Department of Health.
- Chief Financial Officer Jimmy Patronis is encouraging all Floridians to keep all insurance and banking information in one, easily-accessible place. Consumers can download a copy of the Department’s free Emergency Financial Preparedness Toolkit. The Toolkit serves as a one-stop shop for all finance, emergency and insurance contact information. Download and complete the toolkit today.
- Consumers with questions about their policies and those who need help filing a claim should call the CFO’s free Insurance Consumer Helpline at 1-877-693-5236.
- OIR has updated its “Hurricane Season Resources” webpage, which contains links to information provided by the Governor, Chief Financial Officer, Attorney General, Commissioner of Agriculture, Federal Emergency Management Agency’s National Flood Insurance Program, and contact information for Florida’s property insurers.
Home & Business Safety
Hurricane preparation for homes
- Shutters: Install the hardware needed to put up shutters or pre-cut plywood to protect windows and doors now. This will allow for easier installation if the storm threatens your area.
- Surroundings: Bring in any loose items, such as garbage cans and lawn furniture, and pick up any debris in the yard that can act as a projectile during high winds, before a storm arrives.
- Trees: Trim your risk of damage by cutting weak tree branches, along with branches that are positioned over structures, which could be broken off by high winds and cause property damage. Learn more about reducing tree damage.
- Seals: Make sure caulking around windows and doors is in good shape and not cracked, broken or missing, and fill any holes or gaps around pipes or wires that enter your building.
- Roofs: Inspect your roof and overhang to look for signs of wear or damage. Have your roof inspected to make sure the roof sheathing is well-connected. Learn more about strengthening your roof against high winds and wind-driven rains.
- Attached Structures: Have porches, carports, entryway canopies and storage sheds inspected to make sure they are firmly attached and in sound structural condition.
- Sump Pumps & Drains: Inspect sump pumps and drains to ensure proper operation. If a sump pump has a battery backup, make sure the batteries are fresh or replace the batteries.
- Generators: Prepare and test your generator BEFORE a storm strikes.
Hurricane preparedness for businesses
- Have your building(s) inspected and complete any maintenance needed to ensure your building can stand up to severe weather.
- Designate an employee to monitor weather reports and alert your team to the potential of severe weather.
- Review your business continuity plan and update as needed, including employee contact information. If you do not have a business continuity plan, consider IBHS’ free, easy-to-use business continuity plan toolkit for small businesses, OFB-EZ® (Open for Business-EZ).
- Remind employees of key elements of the plan, including post-event communication procedures and work/payroll procedures. Make sure all employees have a paper copy of the plan. Review emergency shutdown and start-up procedures, such as electrical systems, with appropriate personnel, including alternates.
- If backup power such as a diesel generator is to be used, test your system and establish proper contracts with fuel suppliers for emergency fuel deliveries.
- Re-inspect and replenish emergency supplies inventory, since emergency supplies are often used during the offseason for non-emergency situations.
- Test all life safety equipment.
- Conduct training/simulation exercises for both your business continuity and emergency preparedness/response plans.
AAA’s Hurricane Preparation Tips
- Secure Your Home – Windows are one of the most vulnerable parts of your home. Protect them by boarding them with the proper plywood.
- Patio furniture, bikes, children’s toys, and outside décor can easily turn into dangerous projectiles when hurricane-force winds arrive. Bring furniture and decorations inside.
- Review Your Emergency Plan – Let your key emergency contact know that a storm is approaching and share your emergency plan.
- Take inventory of the supplies you gathered at the beginning of the hurricane season. Use your checklist to identify any missing items that need to be replaced.
- Monitor radio and TV news, as you may be asked to evacuate immediately. If you lose power, switch to a battery-powered radio and have flashlights ready. Be sure to stock up on extra batteries just for storm season and keep them in your emergency kit.
- Fuel your car in case of evacuation. Check fluids and get a cell phone charger for the vehicle. If you’re not taking your car, park it in a garage or on high ground where there are no trees.
- Get cash, food, snacks and games. Remember, banks will be closed during the storm. If there is a loss of electricity, ATMs will be inoperable. It may be a while until the storm passes. Have some packaged snacks, such as granola, peanut butter and bread, on hand to feed the family as you wait out the storm. Family games also help pass the time and occupy small children.
- Freeze some of your bottled water supply. Be sure to have coolers available in case of a power outage. Place the frozen water bottles in the cooler and then move food into it. The cooler should keep the food fresh for several extra hours.
- Keep a bag with all essentials packed and ready to go in case you’re evacuated. Make sure you have clothing, medicine, etc. Make sure all your important documents are secured in waterproof containers. Also, be sure to have everything ready for your pet in case you’re evacuated.
- Take Inventory for Insurance – Take pictures inside your home or walk through your home with a video camera or smart phone. Gather receipts or a log of large purchases, include the price, when purchased and model and serial numbers as available. This will help should you need to file an insurance claim due to storm damage. Be aware that flood insurance in not typically covered under your homeowners policy. Flooding to your automobile is available under the Physical Damage coverage.
- Pack Important Documents – It’s important to gather records such as birth certificates, Social Security cards, mortgage documents, medical records, insurance documents, etc. Make sure these documents are in a safe place that’s easily accessible should a storm arise.
USE EXTREME CAUTION WHEN DRIVING IN A MAJOR STORM
Stay off the roads unless absolutely necessary
AAA offers the following safety tips:
- Check traffic and weather conditions before heading out.
- Pack an emergency kit in your vehicle, which includes a flashlight with extra batteries; a first-aid kit; drinking water; mobile phone and car charger; extra snacks/food for your travelers and any pets; battery booster cables; and emergency flares or reflectors.
- Have a full tank of gas.
- Always wear your seat belt.
- Rainy conditions can cause low visibility: Turn on your headlights to help you see better and to allow other motorists to spot you better. Avoid using your high beams because you could blind other drivers and the extra light will reflect off the rain, causing more of a distraction for you.
- If you can’t see the edges of the road or other vehicles at a safe distance while driving during wet weather, pull of the road as far as you can and wait for the rain to ease up. Make sure to turn on emergency flashers to alert other drivers.
- Avoid standing water and flooded roads at all times. There is no way to tell how deep standing water is on a flooded road and driving through it can cause a vehicle to stall and result in severe damage to the vehicle from:
- Flooding the engine
- Warping brake rotors
- Loss of power steering
- Short in electrical components
- If your vehicle stalls in a flooded area, do not remain in the car. Abandon it as soon as possible and seek higher ground. Flood waters can elevate quickly, sweeping away the vehicle and its occupants.
- Roads closures also apply to our tow truck drivers as safety is the key for everyone.
- Drive distraction-free. Do not text or engage in distracting activities while driving, including interacting with a cell phone, talking with passengers or looking at other objects in the vehicle.
- Comply with the Move Over Law. Observe the Move Over Law when law enforcement or emergency vehicles are on the side of the road. Change lanes or slow down to give sufficient clearance. This is the law in all 50 states.
- Pull out of the traffic lanes if your car breaks down. If faced with a vehicle emergency, safely steer your car off the roadway. Turn on the emergency flashers to alert other drivers and exit the vehicle on the side facing away from traffic if possible. Once everyone is in a safe location, request assistance from a road service provider.
- If you find yourself in an unsafe situation, please contact law enforcement.
- Traffic Signal Blackout: If traffic signal lights are not working due to power failure, you must stop at the intersection and then proceed when you know other turning and approaching vehicles, bicycles, or pedestrians have stopped. A blacked-out traffic signal works the same as a four-way stop intersection.
Tips for Driving Safely in Strong Winds
- Anticipate gusts – Pay attention when driving through areas prone to strong winds or when weather reports forecast severe weather.
- Firmly grip the steering wheel. Know your vehicle, light cars, vans and other “boxy” vehicles are more likely to be blown by strong gusts of wind.
- Increase space between your vehicle and other motorists, especially vans, recreational vehicles and cars pulling trailers which may be adversely affected by the wind.
- Drive in these conditions only when absolutely necessary.
- Volunteer Florida is coordinating with volunteer organizations across the state and has partnered with the American Red Cross to provide shelter operations training to volunteers and AmeriCorps grantees. To volunteer, go to volunteerflorida.org or call 1-800-FL-Help-1.
- Governor Scott has set a goal of 17,000 volunteers. So far, more than 1,000 state employees and more than 5,700 members of the public have signed up with Red Cross to take the volunteer sheltering training.
- Volunteer Florida has fielded 250 calls from individuals interested in volunteering.
- Volunteer Florida is also registering volunteers at volunteerflorida.org. Over 1,900 individuals have registered to volunteer in the last 24 hours.
- Volunteer Florida has 43 Community Emergency Response Teams (CERT) on standby to deploy to areas of need. Many of these teams have begun to work in local call centers and prepare for sheltering assistance.
- American Red Cross teams are coordinating feeding at shelters and have staged 26 tractor trailers at the State Logistics Response Center, 150 trailers at the State Farmers Market, and 100 emergency response vehicles in North Florida.
- The Salvation Army is on standby with 32 cooking units and two field kitchens stationed in Palm Beach and Miami. They are also coordinating additional supplies awaiting deployment from neighboring states.
- The Florida Baptist Convention has 35 kitchens on standby ready to feed 35,000 meals a day.
- Feeding Florida has received nine truckloads of food from Kellogg’s to assist in shelters with 16 additional trucks coming in. They currently have more than 4,000 food boxes on hand capable of sustaining a family of four for five days.
- Church World Service has hygiene kits and cleanup buckets on standby.
- Cooperative Baptist Fellowship of Florida has showers and trailers available in Pensacola and Lakeland for deployment, as well as supplies such as chainsaws, shovels, safety equipment and 1,200 tarps.
- Church of Latter Day Saints has chainsaws, tarps, and water on standby.
- United Methodist Church has hygiene kits and flood buckets on standby.
- Angel Flight SE has 700 pilots based in the southeastern U.S. available to assist.
- Church of Scientology is activating volunteers for FL and receiving volunteers and donations in Clearwater.
- Church of Latter Day Saints is transporting material (primarily tarps, chainsaws, food and water) to Orlando, more on order from Atlanta Bishop’s Storehouse
- Mission North American Disaster Relief is staging equipment in various locations across the state and have two shower trailers available.
- UMCOR has 2,500-3000 flood buckets on hand and 3,000 hygiene kits.
- United Way is arranging enhanced staffing for 211 to support and direct residents.
Hurricane Irma Preparation: U-Haul Offers 30 Days Free Self-Storage at 96 Facilities in Florida
U-Haul stores across 54 Florida cities are taking a proactive approach to Irma disaster relief
MIAMI, Fla. (Sept. 7, 2017) — Eleven U-Haul Companies across Florida are preemptively offering 30 days of free self-storage and U-Box container usage to residents who stand to be impacted by Hurricane Irma.
The Category 5 storm is expected to make landfall in Florida this weekend. Irma is among the most powerful Atlantic storms recorded and prompted Governor Rick Scott to urge Floridians to take evacuation orders seriously.
“Thousands have begun to leave their homes, creating an immediate need for secure facilities where evacuees can store their possessions,” U-Haul Company of Eastern Florida president Cal Conner said. “This is a neighborly service we have the ability to extend as Irma approaches, and in her aftermath. We are happy to assist our communities in times of need.”
U-Haul Companies of Clearwater, Eastern Florida, Fort Lauderdale, Gainesville, Jacksonville, Miami, North Orlando, Orlando, Tallahassee, Tampa and Western Florida have made 96 facilities across 54 cities available to offer the 30 days free disaster relief assistance program.
Floridians seeking self-storage assistance should contact the nearest participating U-Haul facility (locations alphabetized by city):
700 W. International Speedway Blvd.
Daytona Beach, FL 32114
3851 S. Orlando Drive
Sanford, FL 32773
15519 W. U.S. Hwy. 441
Eustis, FL 32726
29008 U.S. Hwy. 27
Leesburg, FL 34748
3524 U.S. Hwy. 1 S.
St. Augustine, FL 32086